GenAI for service and maintenance processes
The optimization and digitalization of service and maintenance processes is a central goal of Industry 4.0 initiatives. Generative AI has the potential to change the way service and maintenance tasks are carried out in a very positive way. Service technicians are often confronted with extensive product documentation - manuals, operating instructions and user guides. Searching for specific information in this extensive knowledge base is often time-consuming and hinders the smooth use and maintenance of products.
To meet this challenge, our approach uses Large Language Models (LLM) to extract relevant information quickly and intuitively. This dynamic system responds immediately to user queries and ensures fast access to the required information from your own extensive knowledge base. Whether the user requires information on product functionality or service issues, our innovative solution aims to streamline the entire process while protecting the intellectual property of internal documentation.
GenAI Use Cases for the industry
GenAI is being introduced at all our customers to accelerate automation and support digital processes. Here are some of the most compelling use cases:
Optimized Service and Maintenance
Provide real-time chat-based guidance to maintenance engineers on the shopfloor
Predictive Maintenance optimization
Provide natural language explanations to maintenance predictions and improve models
Real-time decision support
Support operator decision-making by providing next-best-action recommendations
Energy and efficiency optimization
Simulate and predict energy consumption trends, make recommendations for optimization
Enhanced anomaly detection with Machine Vision
Explain detected anomalies in plain language, identify root causes and propose corrective actions
Sales recommendations
Create a recommendation engine for complex industrial products or solutions
Product configuration and order entry automation
Automate complex product configuration and order entry processes by pre-filling models and forms
Bid creation automation
Support automating creation of proposals or bids for complex infrastructure projects or industrial systems